Troubleshooting and Errors

Video Not Working?

Try the following:

1. Ensure camera permissions are enabled in your browser
2. Close other applications using your camera
3. Refresh the meeting page
4. Check your device camera settings
5. Clear your browser cache.
6. Restart your browser or device if needed

Translation Audio Is Delayed?

To resolve this:

1. Check your internet connection speed and stability
2. Move closer to your Wi-Fi router or use a wired connection
3. Close background applications consuming bandwidth
4. Refresh and rejoin the meeting

Translation Audio Is Out of Sync?

For best translation performance:

1. Use a clear microphone
2. Enable or Disable the Live Translation feature.
3. Avoid heavy background noise
4. Speak at a natural pace

A Participant’s Language Is Not Being Detected Correctly?

Steps to fix:

1. Ask the participant to check their selected language before joining.
2. Change language preference from AI Preferences, present in the settings
3. Rejoin the meeting after updating language selection

Poor Audio Quality Affecting Translation Accuracy?

Improve audio quality by:

1. Using headphones or an external microphone
2. Reducing background noise
3. Speaking clearly at a natural pace
4. Avoiding multiple people speaking simultaneously
5. Checking microphone input settings

Participants Cannot Hear Translated Audio?

Try these solutions:

1. Check device speaker or headphone volume
2. Confirm correct audio output device is selected
3. Ensure browser sound permissions are enabled
4. Disable mute settings in the meeting controls
5. Refresh and rejoin the meeting

Meeting Recording Is Missing?

Recommended steps:

1. Wait a few minutes for processing to complete
2. Refresh your dashboard
3. Confirm recording was started during the meeting

Meeting Summary Is Incomplete?

Incomplete summaries can occur due to:

1. Poor audio quality
2. Participants speaking simultaneously
3. Connection interruptions during summarization

Device Compatibility Issues?

If you experience compatibility issues:

1. Restart your device
2. Use supported browsers:
   • Google Chrome
   • Microsoft Edge
   • Safari
   • Mozilla Firefox
   • Opera

Browser Compatibility Issues?

3. Update your browser to the latest version
4. Clear browser cache and cookies
5. Disable conflicting browser extensions
6. Restart your browser
7. Switch browsers to other compatible ones.

How to Report a Translation Error or Submit Accuracy Feedback?

To report an issue:

1. Reach out to us, via email.
2. Include meeting details and language pair used
3. Describe the issue clearly

Providing detailed feedback helps Qordenate continuously improve translation accuracy.

Smart Recap Not working?

1. Verify Smart Recap was enabled during the meeting.
2. Verify AI features are included in your plan.
3. Clear browser cache.

Smart Recap Summary Not Received?

1. Confirm the Smart Recap was enabled.
2. Check your email, even the spam folder.
3. Refresh your browser.
4. Confirm the email provided to Qordenate.
5. Verify Smart Recap feature is available in the required user plan.

Universal Captions Not Working?

1. Ensure stable internet connection.
2. Verify Universal Captions feature is available in the required user plan.
3. Verify Universal Captions are enabled during the meeting.
4. Confirm meeting language settings are correct.
5. Restart the meeting or rejoin.

Payment Confirmation Not Received?

1. Check the Spam or Junk email folder.
2. Wait 5–10 minutes for confirmation processing.
3. Verify correct email was used during payment.
4. Contact support with transaction ID or payment screenshot if still missing.