You review just 5% of calls; 95% are missed.

QSAP auto-monitors all calls in any language with real-time scoring, compliance alerts, and analytics—100% coverage, no manual checks.

Speech analytics built for contact centres where English is not the only language.

Most speech analytics platforms were designed for single language and later adapted for multilingual centers by adding translation on top of an English-first system.

The platform automatically covers all calls in every language, with no sampling or blind spots for languages your QA team doesn’t know.

Trusted by Global AI & Enterprise Leaders

Powered by AWS infrastructure, recognized by the NVIDIA Inception Program, and secured with internationally certified standards.

Six capabilities that give you full visibility over your contact centre.

Real-Time Quality Assurance

Monitor every call live with semantic analysis of agent language, compliance keywords, tone, and customer signals. Supervisors get instant alerts on trigger events.

Supervisors spot issues as they happen, enabling real-time coaching instead of post-call fixes.

Identify escalations and compliance issues quickly to fix agent errors and boost first-call resolution.

Post-Call Analytics and 100% Coverage

Automatically transcribe, score, and analyze every call in all languages. Scoring aligns with your business KPIs.

QA covers every call, eliminating sampling gaps. Language barriers don’t affect coverage.

Compliance risk drops with full call evaluations. Performance decisions rely on complete data and audit trails.

Multilingual Conversational Intelligence

Accurate transcription and analytics in 100+ languages, handling code-switching seamlessly across diverse call centers.

Global centers manage QA for all languages on one platform without separate tools.

One platform lowers complexity and cost, applying uniform compliance and QA standards across all markets.

Auto Coaching

Coaching modules auto-assign based on performance. Real-time prompts and automatic post-call feedback guide agents.

Individualized, evidence-based coaching tied to actual call behavior, not generic training.

Ongoing targeted coaching quickly improves agents and key metrics like AHT, FCR, and CSAT.

Configurable Compliance and Risk Monitoring

Set keywords, phrases, and behaviors for compliance risks. QSAP flags deviations live and in reports.

Compliance monitoring matches your regulations, products, and risk appetite—not generic frameworks.

Reduce regulatory risk with tailored monitoring. Audit prep is faster with automatic, searchable evidence.

Where it makes the difference at work.

Language friction is a business problem. It slows decisions, reduces participation, and creates a gap between what was said and what was understood. These are the situations where Qordenate closes that gap.

Banking and Financial Services

Regulations require documenting every complaint, dispute, and advice call. Manual QA can’t handle the volume. Compliance teams review samples, hoping the 95% missed is clean.

QSAP monitors all calls. Every regulated conversation is captured, scored, and searchable. Audit prep shrinks from weeks to hours.

Healthcare

Patient communication is regulated and critical. Agents must follow scripts for clinical and admin calls. Missing consent or wrong instructions have serious consequences.

QSAP enforces script compliance fully. Real-time alerts flag deviations instantly. Healthcare data protection is integrated.

Collections

Collections calls risk regulatory compliance. Agent tone, disclosures, and banned language are monitored. One non-compliant call can cause big liability.

QSAP monitors every collections call for compliance in real time. Alerts stop non-compliant calls early. Post-call audits cover all interactions.

Insurance

Claims, sales, and renewals have varied compliance needs. Cross-selling rules, disclaimers, and claims language must be consistent across multilingual agents.

QSAP applies product-specific compliance monitoring to all call types. Language doesn’t affect compliance coverage.

Retail and E-Commerce

Retail service calls influence repeat purchases and churn. Negative experiences that go unchecked lose customers. Most centers review too few calls to understand causes.

QSAP reveals patterns behind churn, escalations, and repeat contacts from all call data, not just samples.

BPOs

BPOs serve multiple clients with varied compliance and languages. Manual QA can’t scale consistent standards across all programs.

QSAP configures per client program and delivers client-specific reports. One platform, many clients, consistent coverage.

The language engine behind Qordenate, QDub, Dubbix, also powers QSAP.

QSAP is more than a translation tool; it uses Qorden AI’s real-speech-trained engine.

QSAP handles common contact center needs like switching languages and managing diverse scripts with ease.

Technical specifications

Integration compatibility

Recognised as the leading multilingual speech analytics platform in the GCC.

Presented by e&

AI Award 2024

Renowned for pioneering AI-powered multilingual speech analytics that transform communication insights.

Dubai World Trade Centre

GITEX 2023 and 2024

Showcased as a GCC-based AI platform at two back-to-back GITEX events.

Questions contact centre teams ask before they buy.

How long does implementation take?

Standard deployments take 2 to 4 weeks from contract to go-live. This includes dialler integration, configuration of compliance rules and KPIs, and team onboarding. Complex enterprise deployments with custom integrations or on-premise requirements run 4 to 8 weeks.

Which diallers and CCaaS platforms does QSAP integrate with?

QSAP integrates with Genesys Cloud, Avaya, Cisco Contact Centre, Amazon Connect, Five9, Twilio Flex, and other major platforms via REST API. If your platform is not listed, contact the sales team before your demo and they will confirm compatibility.

How is QSAP different from other speech analytics platforms?

Most speech analytics platforms are built for English-first environments and adapted for multilingual contact centres. QSAP is built on a language engine that handles 33 languages with the same accuracy as English, including code-switching between Arabic and English within a single call. That is the core difference for GCC and MENA contact centres. There are no per-language accuracy tiers.

Does QSAP work for outbound as well as inbound calls?

Yes. QSAP monitors both inbound and outbound calls. Compliance monitoring for outbound, including collections, sales, and retention calls, is fully supported with separate KPI configurations per call type.

Can we configure our own compliance rules and keywords?

Yes. Configurable configuration is a core capability of the platform. You define the keywords, phrases, topics, and behaviours that QSAP monitors for. The platform also ships with pre-built compliance libraries for banking, insurance, healthcare, and collections that can be used as-is or customised.

Is data stored in the GCC?

Yes. For GCC-based deployments, data residency within the GCC is available. Sovereign cloud and on-premise deployment options are available for regulated industries and government-adjacent organisations. Confirm your data residency requirements with the sales team during the demo process.

What does the implementation and onboarding process look like?

Every deployment includes a dedicated onboarding manager, dialler integration support, configuration of dashboards and compliance rules, and a training session for QA analysts and supervisors. Standard deployments include 30 days of post-go-live support. Enterprise plans include ongoing CSM engagement.

Can we see a demo with our own data before we commit?

Yes. The standard sales process includes a proof-of-concept phase where QSAP is run against a sample of your actual call data so you can see accuracy and output quality in your specific language environment before signing a contract.

Stop sampling.
Start seeing everything.

Book a demo and we will show you QSAP running on your call type, in your languages.