Troubleshooting and Errors

Unsupported File Format?

• Check the list of supported file formats: TXT, DOC for text; MP3, WAV for audio; MP4, MOV for video.
• Convert your file to a compatible format using a reliable conversion tool.
• Ensure the file adheres to any additional platform requirements for encoding and compression.

File Size Exceeds Limit?

• Split larger files into smaller segments before uploading.
• Verify the maximum allowed size for your subscription plan.

Failed Upload?

• Test and stabilize your internet connection.
• Avoid uploading files during periods of high network usage.
• Restart your device or modem if connectivity issues persist.

Network Timeout?

• Use a faster, more stable internet connection.
• Avoid mobile data or weak Wi-Fi signals for large uploads.
• Restart the upload process in a stable network environment

Corrupted File?

• Verify the integrity of the file by attempting to open it locally.
• Re-export the file from the original source if corruption is detected.
• Use file repair tools to recover partially corrupted files.

Duplicate File?

• Rename the file before attempting to upload it again.
• Check for existing uploads with similar names to avoid overwriting.

Server Error?

• Wait for a few minutes and retry the action.
• Check the platform’s status page for updates or scheduled maintenance.
• Contact support if the issue persists.

Browser Cache Issues?

• Clear your browser’s cache and cookies.
• Switch to an incognito or private browsing mode.
• Update your browser to the latest version.

Processing Errors? Missing Audio Tracks:

• Verify the file includes audio tracks using media players.

Output Issues?

Poor Translation Quality:

• Simplify phrases and use high-quality input files.

Distorted Audio:

• Re-upload with better input quality and adjust bitrate/sample rate.

Technical Errors?

Platform Lag or Freezing:

• Ensure your device meets platform’s technical requirements.
• Close unnecessary applications to free up system resources.
• Wait a few minutes and retry the action.

Session Expired:

• Security timeout due to inactivity.
• Log in again and save your progress regularly to prevent timeouts.