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You are reviewing 3% of calls. Compliance risk lives in the other 97%.

Manual QA sampling offers contact centre leaders only a partial view, missing breaches, persistent agent issues, and calls that led customers to switch providers.
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100%

Call monitoring

35%

Performance improvement

100+

Languages supported

8x

Faster than Manual QA

Sampling is not QA. It is a guess with paperwork.

QA sampling in most contact centres sits between 1% and 5% of call volume. That ceiling is not a compliance standard. It is the maximum that a human QA team can review manually. The standard was set by operational capacity, not by what actual quality assurance requires.

In multilingual operations, the problem compounds. A QA team trained in English can monitor English calls to a certain standard. Arabic calls, Hindi calls, Tagalog calls get reviewed by whoever is available, at whatever standard is achievable, as a secondary priority.

The result is a contact centre where compliance monitoring is simultaneously everywhere on paper and nowhere in practice.
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Three different situations. The same underlying tools.

Contact Centre Heads and Operations Managers

You realize your QA coverage isn't complete. You know which languages lack sufficient monitoring. You've been handling the gap with process fixes instead of fixing it at the infrastructure level.

Quality Analysts and Compliance Officers

You spend most of your time on administrative scoring instead of coaching and insight. The 3% you review reveals something. You know you're missing the full picture, and so does your reporting.

CX Directors and Industry Leaders

In banking, healthcare, and insurance, compliance risks mean incomplete QA coverage isn't just an operational issue. It's a legal and regulatory risk. You need full coverage. You've always known 3% wasn't enough.

Not more data. Fewer surprises.

Moving from 3% to 100% changes decisions: coaching reflects all agent actions, compliance is real-time, and CSAT risks show up before customers leave.

At 3% coverage

  • Compliance breaches are found in post-call audits, sometimes weeks after they occur
  • Other language calls are under monitored because the QA team cannot cover them at full parity
  • Agent coaching is based on sampled behaviour, not actual behaviour patterns
  • CSAT data arrives after the customer has already made a decision
  • QA team capacity limits how much can be improved

At 100% coverage

  • Compliance flags surface during the call so supervisors can intervene before it ends
  • Every language is monitored at the same standard. No compliance blind spots by language
  • Auto Coaching assigns training based on what each agent actually does across all their calls
  • CSAT risk is flagged in real time so the supervisor can intervene on that call
  • QA team focuses on coaching and insight. The platform handles scoring and coverage
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100% call coverage across every language your contact centre runs in.

QSAP integrates with your dialler to transcribe, translate, and analyze calls in real time across 33+ languages, providing live compliance alerts, agent scores, CSAT signals, and coaching triggers.
No platform migration. No separate QA workflows per language. One platform. Complete visibility.

Real-Time QA

Get compliance alerts during calls to ensure regulations are followed.

Auto Coaching

Training triggered by real agent behavior to boost learning.

Multilingual QA

Uniform standards in Arabic, English, Hindi, and 30+ languages.

Works with your stack

Works with all major dialers and CRMs no migration needed.

QSAP

AI-powered contact centre speech analytics. 100% call coverage. 33+ languages. Real-time QA. Automated coaching. Built for multilingual operations in the GCC and globally.

Questions contact centre teams are usually asked

The 1–5% QA sampling standard that most contact centres operate under was not designed as a compliance benchmark, it reflects the maximum volume a human QA team can manually review. Compliance breaches surface in post-call audits, sometimes weeks after the fact. Agent behaviour patterns that affect customer outcomes are invisible across the 95–97% of calls no one reviews. In multilingual operations, the problem is worse: non-English calls are monitored at a lower standard because QA teams cannot cover them with parity. QSAP replaces this with 100% automated call coverage across all languages.
QSAP integrates directly with your existing dialler and CRM, no platform migration required. It transcribes, translates, and analyses every call in real time across 100+ languages, including Arabic, English, Hindi, Spanish, Russian, and others, at a uniform quality standard. There are no separate QA workflows per language and no compliance blind spots created by language gaps in your QA team's coverage.
QSAP surfaces compliance flags in real time, during the call, so supervisors can intervene before it ends. This is a fundamental shift from traditional QA, where breaches are discovered in post-call audits days or weeks after they occur. At 100% coverage with real-time alerts, the contact centre moves from reactive compliance management to active compliance assurance.
Auto Coaching analyses each agent's actual behaviour patterns across all their calls and triggers targeted training based on what they consistently do, not what a sampled 3% suggests. Coaching is based on real behavioural data rather than a manager's review of a handful of calls, which means improvements are faster, more relevant, and grounded in a complete picture of how each agent performs.
QSAP flags CSAT risk signals in real time during the call, giving supervisors the opportunity to intervene on that specific interaction before it ends. Under traditional QA, CSAT data arrives after the customer has already made a decision about whether to stay or switch. Moving that signal from post-call reporting to live intervention changes the outcome, not just the data.
Yes. QSAP is built for high-compliance environments including banking, insurance, healthcare, and collections, where incomplete QA coverage is not just an operational issue but a legal and regulatory risk. CX leaders and compliance officers in these industries operate knowing that 3% coverage is insufficient, QSAP is designed specifically to close that gap with 100% monitoring, real-time compliance alerts, and audit-ready reporting across every language the contact centre operates in.

See what is in the calls you are not reviewing.

Book a demo using your own call data. We will show you what 100% coverage finds.

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